Your Slack channel
Solar AI-Q clients have a dedicated Slack support channel with the team who built their system - the fastest way to reach us. A dedicated channel is also available as an option on other plans.
Support
Help from the team that built your system
Pipereply support comes from the people who build and run the platform, not a call centre. Here is how to reach us and what to expect.
Email support@pipereply.com or call 0483 985 903.
Australian owned and operated
How to get help
How to reach us
Email or call us
Write to support@pipereply.com with your business name and what is happening, or call us on 0483 985 903 during business hours. Every request is logged as a ticket and tracked until it is resolved.
Email supportBook a Strategy Call
Want to know whether Pipereply fits your business, or how it would connect to the tools you already use? Book a call and talk it through with the team.
Book a Strategy Call
What to expect
Hours and response times
When we are here
Monday to Friday, during Australian business hours (Sydney time). Messages that arrive after hours are picked up the next business day.
How fast we reply
We aim to reply within one business day. Anything that stops enquiries being answered - for example, your AI agents not responding - goes to the front of the queue, so mark it urgent.
What to include
Your business name, what happened and roughly when, the customer or job it affects, and a screenshot if you have one. It saves a round of questions.
Not a client yet?
Book a free Strategy Call and we will show you how Pipereply would work with the tools you already run.
Book a Strategy Call