Every call answered on the first ring, every quote chased, every booking landed in your calendar - by AI voice agents built for Australian solar and trades businesses, wired into your CRM.
Missed calls are missed jobs. After five pm they go to voicemail, on busy days they ring out, and the quote you sent on Tuesday is going cold while everyone is on the tools. AI calling closes both gaps.
Our agents run on enterprise voice infrastructure proven at massive scale. The prompts, call flows, solar knowledge and CRM integrations on top are Pipereply's own - built and tuned for how Australian solar and trades businesses actually operate.
Natural pacing and tone that carries a real conversation. And one rule that never bends - asked directly, the agent always says it is an AI.
Calls, SMS and chat share context. The follow-up text knows what was said on the phone, and returning callers never repeat themselves.
Recording, full transcript and an AI-written summary of every conversation, saved against the contact in your CRM. Nothing said on a call gets lost.
When a call needs your team, it transfers with full context - who is calling, what they want, what has been said. No cold "can I take a message" moments.
Agents stay inside approved knowledge and never guess. Conversations are scored and reviewable, so quality is something you can see, not hope for.
Built into Solar AI-Q and working alongside OpenSolar, Pylon, Simpro, AroFlo, ServiceM8, Xero and the rest of your tools. One entry, everywhere updated.
Every option has a place. Here is how they stack up on the things that decide whether a lead becomes a job. More detail in our AI receptionist versus answering service guide.
| AI calling | Hiring a receptionist | Answering service | Voicemail | |
|---|---|---|---|---|
| Answers 24/7 | Yes, every day | Business hours | Usually | Records only |
| Handles many calls at once | No practical limit | One at a time | Queues at peak | Yes, but nobody answers |
| Knows your services and systems | Trained on your business | Yes, over time | Generic script | No |
| Books into your calendar | Directly, on the call | Yes | Takes a message | No |
| Updates your CRM automatically | Every call, with transcript | If they remember | Rarely | No |
| Makes outbound follow-up calls | Quotes, reminders, reactivation | When there is time | Not typically | No |
| Cost profile | Fixed monthly, in your package | A salary | Per call or per minute | Free, until you count the missed jobs |
Piper sets appointments from your inbound enquiries, Sarah works your outbound calls, and Emma answers the phone as your receptionist. They are part of a wider team covering support, follow-up and reactivation - meet all of them here. And when the phone is not the right channel, AI texting carries the same conversation over SMS.
Talk to Piper in your browser right now - or request a call and she rings your phone within moments (Australian numbers).
Full conversations, end to end. It understands what the caller wants, answers from a knowledge base built around your business, books appointments straight into your calendar, updates your CRM, and takes a message or hands over to your team when that is the right move. It only escalates where you have told it to.
Judge for yourself - talk to Piper live. The voices are natural, responses come back in well under a second, and the agents are trained to have a conversation, not read a script. One rule we never break: if a caller asks whether they are talking to an AI, the agent says yes.
It says so, and takes a message or offers a callback instead of guessing. Guardrails keep every agent inside the knowledge you have approved, and because every call is transcribed and summarised, you can review exactly what was said and tighten anything that needs it.
Yes. Warm handoff is built in - the AI transfers the call to your team with full context when the conversation calls for it, based on rules you set. Your people only handle the calls that genuinely need them.
There is no practical limit. Ten enquiries during a rebate rush or a storm week all get answered on the first ring - no busy signal, no queue, no voicemail. That is the single biggest difference from a human receptionist or answering service.
Yes. Calls, SMS and chat share one memory, so the text follow-up knows what was said on the phone and a returning caller does not have to start from scratch. One entry, everywhere updated.
Conversations are encrypted in transit and at rest, access is role-based, and every call leaves a full audit trail of recording, transcript and summary. The infrastructure runs on a 99.99 percent uptime SLA with multi-region failover.
AI calling is part of the Solar AI-Q packages rather than a standalone product - the pricing page has the full breakdown. Which agents and call flows fit your business is exactly what a strategy call is for.
A strategy call maps your call flows, your systems and where the missed jobs are hiding. No pressure, no obligation.
Book a Strategy CallResults vary by business - that is why we scope before we quote.
